Another UCaaS Provider? No Way!

Is Voyant yet another supplier entering the very crowded UCaaS field?

That is what I thought before I met with them. Man, was I wrong!!!

WHAT MAKES VOYANT DIFFERENT?

Since 2007, Voyant has been delivering business communication services to over 20,000 customers including SIP Trunking, UCaaS and Fax services. Their redundant, reliable and secure cloud network infrastructure includes:

• Facilities-based, nationwide Tier 1 network • Geo-redundancy with 30 POPs nationwide • Over 10,000on-net rate centers covering nearly 90% of the U.S. population when combined with off-net rate centers • 90%+ of calls delivered on-net resulting in higher quality calls • More than 25 billion minutes of use processed per month • 99.999% Service Level Agreement • Self-service portals and APIs • Affordable services • Expert 24x7x365 support

Voyant delivers simple and smart communication services enabling your business to communicate and collaborate with customers whenever, wherever and however you want.

White Glove Service: The Momentum Difference in UCaaS

"WHITE-GLOVE" can be defined as “marked by special care or attention.” Companies often throw this term around but rarely take the time to explain what it actually means for their customers or their businesses. They do this to get the benefits of putting a buzz-word in their marketing materials and in their sales pitches, but carefully omit how it affects you the customer. This leaves many companies wondering if their potential communications provider is going to meet the standard of true white-glove service or if a provider’s claims are nothing more than lip-service.

The process of converting from a premises based PBX to the cloud is not your company’s core competency. Customers sometimes hire an outsources services organization and pay over 10% of the total project cost just to have someone help them. Many UCaaS providers try to make it easy, but Momentum offers true “White-glove” treatment from the beginning to end.

Momentum Telecom has the industry’s best customer experience and the lowest churn rate because at the core of everything they do is a firm white-glove approach. This stems from their commitment to enabling others to thrive, and this design helps them deliver meaningful value through every step of the customer journey. They are the experts on white-glove service.

White-glove includes everything: engagement, data collection, system design, order process, numbers ported, implementation, training, support, and resources. They are in it with you at every step of the way!!!

Click here to get a better understand the Momentum Telecom difference.

MOVING TO THE CLOUD? YOUR PHONE SYSTEM IS A GREAT PLACE TO START

In its projections for cloud services, Gartner predicts markets for Software as a Service (SaaS), Platform as a Service (PaaS) and Infrastructure as a Service (IaaS) are all set to grow between 20% and 40% as enterprises seek to cut data center costs and deploy systems and databases over more cost-effective networks.

Despite these growing adoption rates, many companies still aren’t ready to make a full-scale move to cloud-based technologies. If you are among those who want to take a measured approach to cloud adoption, look no further than your phone system as a great place to start. By working with a communications provider who offers both cloud and on-site phone systems, you’ll not only get expert guidance, but also the flexibility to customize a migration path that fits your business.

Below are four reasons starting your journey to the cloud via your business communications needs makes sense:

• Manage Deployments in Small Groups - For many businesses, the phone system is the ideal service to serve as a catalyst in your transition to the cloud. Since it can be deployed in a phased approach, you can learn by transitioning small groups, teams or locations one at a time with little overall risk. Plus, you can also lean on the expertise of your service provider because most cloud vendors have helped countless other companies through similar transitions.

• Flexibility to Subscribe to the Features Right for You - With cloud services, you have the ability to mix and match user profiles and subscribe to the specific features you want. This means you never waste money paying for features you don’t use or feel stuck in your purchase. Your cloud communications solution will evolve along with your business, providing you with the flexibility to grow and evolve on your own terms.

• Smarter Use of Internal Resources - A system provider with cloud expertise can help you make better use of your internal IT resources. With a cloud deployment, applications are hosted remotely and maintained by the provider, relieving IT of most or all network-related tasks. The business then consumes the services on a subscription basis rather than owning the infrastructure. In this model, the cloud provider manages the extra workload while allowing your IT team to focus on the initiatives that drive revenue for your business.

• Gain the Buy-In You Need to Move Forward With Other Cloud-Based Solutions - For any deployment to be successful, it must have buy-in from users. By focusing on your phone system early in your migration, you can introduce employees to the cloud’s many time-saving, productivity-enhancing benefits. As their comfort grows, your ability to transition other systems and processes to the cloud will become easier. A provider with a reputation for excellent customer service and training options will help you quickly get buy-in from your employees.

For many of today’s businesses, a move to the cloud is just a matter of time. Choosing a phased approach with an early focus on your phone system is a smart choice, and tapping the expertise of a cloud phone service provider can make it an even smarter one.

Contact me for more information at Steve@TopSpeedData.com

Why MiCloud Connect?

Mitel.PNG

The Perfect Marriage of Simplicity & Ease

MiCloud Connect is easy to implement, use, manage and evolve. By combining an intuitive user experience with a robust mansgement portal and flexibile service plans, MiCloud Connect makes every aspect of cloud communications and collaboration simple.

What Makes MiCloud Connect Simple?

Plug-&-Play Provisioning & Activation

MiCloud Connect makes business communications easy to deploy with plug-and-play functionality. Our phones are easy to provision and the self-service admin portal makes user management hassle-free.

Intuitive User Experience

MiCloud Connect's modern, intuitive interface delivers a seamless user experience across devices and endpoints. By streamlining the user experience, users will benefit from cross-launching capabilities, consolidated views and single-click functionality so they don't have to waste time figuring out how to make the software work.

Robust Management Portal, Simple Pricing

The MiCloud Connect Portal offers admins a web-based portal to manage users, permissions, billing and insights. On top of that, our consolidated pricing with minimal add-ons eliminates surprises and the need for multiple bills.

Ability to Evolve

What you buy today isn't what you're stuck with tomrrow. MiCloud Connect's flexible sersvice plans ensure you are never overpaying for features you dont use and gives you the power to add functionality and upgrade permissions as business needs change.

Pathway To The Cloud - Virtual Desktops

PathwayToTheCloud.png

What are virtual desktops? What are VDI and DaaS? There are many terms and acronyms that are used to describe virtual desktops and this can be confusing. However, the underlying concept is simple and should be explained so you can have a better understanding of the advantages of moving to a virtual desktop environment.

In the 1970’s, the business computing environment consisted of server-based computing infrastructures. Mainframes were large, powerful computers that users logged into from a terminal. These terminals were often referred to as “dumb” terminals since no computing was done at the end-user device. As the personal computer or PC gained popularity in the 1980’s, the applications and computing became distributed. This environment is known as client/server infrastructure where typically there is a central, back-end server that shares a database to the PCs. The PCs run the client application software and communicate to the database or application server.

As the work environment became more dependent on computer systems for information, desktops and laptops became standard equipment for office workers. Management of the end-user computers became a full-time job for IT departments. In 1989 Citrix Systems developed a remote access solution that allowed client/server applications to be deployed over wide area networks. This Citrix solution enabled applications to be accessed by remote users over slower network connections such as frame relay and even dial up connections. A major benefit of the Citrix solution was the centralization of the client application. Administrators could now install the client application software once on a central server as opposed to installing it on individual desktops.

Today, virtual desktop technology has matured even further and the availability of high-speed Internet connections makes server-based computing a reality for companies whose users are distributed. Virtual Desktop Infrastructure, or VDI, is used by large enterprises that have thousands of desktops to support. VDI allows administrators to deploy dedicated, virtual desktops to end users from a central data center. Cloud service providers have taken the technology a step further by offering Desktop as a Service or DaaS. Similar to other cloud services like email, users can now leverage server-based computing to run their own virtual Desktop as a Service.

The impact of centralizing server and desktop infrastructure in the cloud, as a service, can be seen in the amount of time saved in server/desktop deployment and management. IT departments can redirect their resources to other initiatives that may have a bigger impact on growing the business. In conclusion, the IT industry has come full circle in regards to server-based computing and with the availability of high-speed Internet, virtual desktops are a viable option for all companies today.

Author Credits:

David Lagumbay, Solutions Engineer

Sommer Figone, Marketing Manager

Why make the switch to cloud phone systems?

If you are considering a cost-efficient and easy option for communications, moving your business to the cloud may be the best solution.

A cloud phone system is like a regular phone system. The difference is that in cloud phone systems, all the systems reside in the cloud. The phone on your desk connects to the internet connection you already have.

Also, an auto-attendant will greet your callers, and direct them to the appropriate extensions, making your company look big.

Here is a look at the benefits of using a cloud-based phone system in your business.

  • Additional flexibility
  • Quick and smooth set up
  • Expense reduction
  • Frees up your time
  • Cloud telephones and business mobility
  • Data Security
  • Compatibility with previous technologies
  • More features available in cloud solutions
  • Scaling both up and down
  • Reduction in IT expense

Jive’s cloud-based phone system enables small companies to focus on increasing sales and satisfying customers. Because a cloud-based phone system is straightforward and efficient, there’s no need to spend a lot of time learning the ropes. It also doesn’t require a lot of time and effort to maintain it.

Cloud telephony offers greater flexibility, greater control, and lower total cost of operation, which is good news for small businesses.

To find out more about our great partner Jive, CLICK HERE to download a two page data sheet, and then watch the featured video below. 

Great People Follow Great People

John DeLozier - Global Channel Chief, 8X8

John DeLozier - Global Channel Chief, 8X8

There was no break for John DeLozier who spent his last day as Channel Chief at CenturyLink on Friday, June 1, 2018 and then jumped in feet first as 8x8’s new Global Channel Chief on Monday, June 4, 2018. And he wouldn’t have it any other way.

John grew up implementing unified communications, collaboration and contact-center solutions all over the world for the biggest names, and “all we’re doing now is putting them in the cloud,” DeLozier told Channel Partners. So it’s really what I know, really where I’m from. I couldn’t be more super-excited to go to market again with these solutions at 8x8.”

DeLozier spent more than two years as Vice President at CenturyLink, where he and the channel team there performed a major overhaul of the telco giant’s partner program, offering tiers for the first time. At 8×8, he’ll be reunited with Bill Corbin, his former boss at CenturyLink, who is the Senior Vice President of channels and alliances at the communications provider.

DeLozier comes to 8×8 during a time of significant success and growth for the company. It’s been a leader in Gartner’s Magic Quadrant for UCaaS six years’ running. It just reported a 19 percent year-over-year jump in revenue for the company’s recently concluded fiscal year. Service revenue from mid-market and enterprise customers was up 29 percent over that same time period.

DeLozier wants partners to get an increasing share of that pie.

“We have more than 130 patents and basically own our IP. So we’ve got a vaunted cast of development personnel … the hard part is getting to that point,” he said. “The easy part is getting the word out to our partner community and make sure they’re able to maximize the program and put money in their pockets.”

(Above copied from an article in Channel Partners Online written by Craig Galbraith June 4, 2018)  

All of us at Top Speed Data Communications are excited that we are partners with 8x8. Some of the best people we dealt with at Century Link have followed John over to 8x8. It’s really an all-star cast.