"WHITE-GLOVE" can be defined as “marked by special care or attention.” Companies often throw this term around but rarely take the time to explain what it actually means for their customers or their businesses. They do this to get the benefits of putting a buzz-word in their marketing materials and in their sales pitches, but carefully omit how it affects you the customer. This leaves many companies wondering if their potential communications provider is going to meet the standard of true white-glove service or if a provider’s claims are nothing more than lip-service.
The process of converting from a premises based PBX to the cloud is not your company’s core competency. Customers sometimes hire an outsources services organization and pay over 10% of the total project cost just to have someone help them. Many UCaaS providers try to make it easy, but Momentum offers true “White-glove” treatment from the beginning to end.
Momentum Telecom has the industry’s best customer experience and the lowest churn rate because at the core of everything they do is a firm white-glove approach. This stems from their commitment to enabling others to thrive, and this design helps them deliver meaningful value through every step of the customer journey. They are the experts on white-glove service.
White-glove includes everything: engagement, data collection, system design, order process, numbers ported, implementation, training, support, and resources. They are in it with you at every step of the way!!!
Click here to get a better understand the Momentum Telecom difference.